Frequently Asked Questions
Planning Your Visit
Access
While You’re Here
Food and Drinks
Games
Store
More
Planning Your Visit
When are you open?
Our opening times are:
Monday – 12:00 – 22:30
Tuesday – 12:00 – 22:30
Wednesday – 12:00 – 22:30
Thursday – 12:00 – 22:30
Friday – 12:00 – 22:30
Saturday – 12:00 – 22:30
Sunday – 12:00 – 22:30
Check our calendar here for special closings and opening hours.
Do I need to book?
If you want a table during the evening or at the weekend we highly recommend that you book a table as we can get busy. If you want to attend one of our events we recommend booking so that we ensure we reserve enough spaces for those attending.
How do I book a table?
You can book via our online booking page here.
If you have any issues, or to book a table within the hour, you can call us on 01923 800 420.
What events do you have?
All sorts! From card games to role playing games to our popular gaming social, there’s something for everyone. To view our monthly event calendar, click here.
How do I book a space at one of your events?
Select and book the event you are interested in here.
If I’m coming on an event day, do I have to attend the event?
Not at all, most of our events only take up a few tables at the cafe, in which case you can book a table as usual.
There are occasionally events that take up the whole cafe, such as our quizzes or birthday party.
Can I book the whole cafe?
Normally, you can book a table for up to 10 people through our online booking forms. For bigger groups or private functions, check out our party package page for information and pricing.
We have a small kitchen so for big groups who want to eat at the same time you might need to consider the party buffet options.
Access
How do I get there?
Watford Junction Station
10-15 minute walk:
Go left out of the station and walk past the bus stops and head south-east down Woodford Road.
Walk all the way down the road, cross St. Johns road and take Queens Road.
Keep walking, go straight over the roundabout and d20 is on the left just past Queens Place.
Watford High Street Station
10-15 minute walk:
Come out of the station and cross the A411, walking towards the centre of town.
Walk up Watford High Street towards and past Nandos, turn right onto Queens road after the entrance to the Harlequin shopping centre.
Walk through both pedestrian tunnels and down to the end of the shops on Queens Road – d20 is on the right.
Is there parking?
Parking on Queens Road is unrestricted after 6:30pm and on Sundays, otherwise there is a pay & display, maximum stay enforced by parking officers. Please note that Queens Road is one-way and if approaching from the top of the street you will need to drive down Loates Lane and take a left onto Lord Street.
The nearest car park is Sutton – Watford, controlled by CitiPark. Check their website for latest prices and opening times.
To get from the car park to d20, head north up Eastcourt road towards The Golden Lion but stay right on Eastcourt road.
Turn right onto Cross Street and walk to the end, cross the road and take pedestrian footpath down the right-hand side of the church onto Duke street. Turn left onto Loates Road and walk to the end, turn right onto Queens road and d20 is across the road on the left.
Car Parking is also available in the Harlequin shopping centre, which is a 5 minute walk from the cafe. Queens Road is accessible from the outside throughway of the Lower Mall of the Harlequin centre. Look for the signage to The Broadway, Queens Road and head under the flyover. Walk down that road and we are on the right hand side. All car parks to the centre are close by, but Queens Car Park is the closest.
What is your accessibility?
The whole venue is on the ground floor and we have a permanent ramp for wheelchairs and buggies.
Please ask if you require assistance and someone will come and help you.
We have 2 genderless toilets, one with baby changing and the other is accessible which is more roomy and has hand rails. Both bathrooms have standard toilet seats. To get to both loos you will need to go through the lobby door which is 83cm wide. The doors to the toilets themselves are 74cm wide. There is a big space in the accessible toilet for wheelchair transfers.
Accompanying Personal Assistants do not pay cover charge, please let us know if that applies.
For those that need or require a little more room all our chairs are armless, sturdy and comfortable. We also have cushions on each chair. Our chairs in the back room are a little wider so if that’s something you like then you can ask for the back room on your booking and we’ll do our best to seat you there.
Accompanying Personal Assistants do not pay cover charge, please let us know if that applies.
Are you dog friendly?
Yes! Only well-behaved pooches please.
Are there age limits?
Childen under 12 years of age must be accompanied by an adult.
Children under 14 years of age must be accompanied by an adult at our events.
Children under 4 do not pay cover charge. There are baby changing facilities, highchairs and baby toys available upon request.
We serve alcohol on some premises and operate a Look 25 policy.
While You’re Here
How does a board game cafe work?
Board game cafes are just like regular cafes, but with board games!
Grab a group of friends, make a booking and head over. Take a seat at one of our custom board game tables and choose from our huge selection of games. To use our board game library, we charge £2 per hour per person. Concessions are available.
Are there always people to play games with?
Most people come as part of a private group to play games with.
HOWEVER, we run lots of events and this is the best way to meet new people. Most notable is our Gaming Socials, where anyone is welcome to come to play games with others. We are big on inclusivity here at d20!
Are there any rules? What are they?
Normal cafe etiquette applies, so no food fights, no actual fights and respecting those around you. Being a board game cafe, we have some special rules that apply to our library of games.
They are as follows:
- Put board games back where they belong. Refer to the labelled code.
- Make sure all pieces go back into the box neatly – including baggies and rubber bands.
- No more than two board games per group at a time.
- Clean hands please! Napkins and lemon fresh wipes can be found to the right of the bar.
- Be considerate of other gamers around you.
If you aren’t following the rules you will first be reminded politely that there are rules. If you continue to break the rules you may be asked to put games back. Anyone found continuously and deliberately, directly or indirectly causing damage to games in the board game library may be asked to leave.
Thank you!
Food and Drinks
What food do you have?
We try and cater for all diets, tastes and lifestyles. Our huge menu has many vegetarian and vegan options and we provide gluten free, wheat free and dairy free alternatives at no extra cost.
We also pride ourselves on our range of hot, soft, blended, alcoholic and house-prepared drinks; watch out for seasonal drink specials!
We also have weekly food and dessert specials made in-house. Check our specials board in the cafe for details.
Can I bring my own food?
We serve a full menu of food and drinks with a wide range of starters, mains, desserts and snacks. You will not be allowed to consume any of your own food or drink inside the cafe.
If arranged in advance you may be allowed to bring food to cater to very specific dietary requirements, subject to our discretion. Please contact us via email to arrange.
What about any dietary requirements?
We cater to a wide variety of dietary requirements. Our menu includes many vegetarian, vegan and gluten free options. A lot of our food is made to order so please specify if you would like something made a specific way.
You must let your server know about any allergies or dietary requirements when ordering and we will do our best to cater for you. Although every care is taken, we cannot guarantee the total absence of allergens in our dishes.
Please be aware that all our dishes are prepared in the same area so there is a small risk of cross-contamination of allergens.
Even birthday cake?
You are welcome to bring a birthday cake to celebrate a birthday in the cafe. Please do not bring other party food as you will be told you cannot eat it.
We also sell bespoke birthday cakes given enough notice. We can also cater for allergies and dietary requirements. Have a look at our cakes page for more info.
Games
What games do you have?
We have a huge variety of games! We have categories such as; Party, Trivia, Light Strategy, Adult, Card and Dice, Family and Kids, Strategy, 2-Player, Adventure and Heavy Strategy.
Find a full list of games on click here.
Can I play my own games?
Of course! We even actively encourage it, come and play CCGs like Magic: The Gathering, Tabletop RPGs like Dungeons and Dragons or bring in your own board game and you’ll only pay £1 an hour per person.
Do you know how to play all the games?!
No. If you played one game every day for 2 years, then you still wouldn’t have played all our games! Then by the time you finished them all we’d have got in another couple of hundred games for you to play!
Some of our staff can teach hundreds of games off the top of their heads and help you with the rules of many more.
Combined we have over 800 games and get new games all the time!
I have a question about a specific game, can you help?
It depends on the game. Please do get in touch!
Store
Do you sell games?
Yes! We sell a good few of our favourites. This includes big and small box games, booster packs for card games, board game expansions, books, cards, dice and much more.
Which games do you sell?
Our shop is changing all the time and we are always getting the newest games in when we can. If you are looking for a specific game let us know and we might be able to order it in for you, subject to availability.
Do you sell games online?
We have taken a break from our online store but do still offer the occasional preorder on special items.
Do you do gift vouchers?
Yes! We sell gift vouchers in store or in our online shop.
Gift vouchers can be picked up in store or sent out by post.
More
Can I become a member?
Yes! For £150 a year you can become a member of d20. Couples (not necessarily romantic ones!) can get a joint one for £250. We sell memberships in our online shop.
What do members get?
Memberships last for a whole year and mean that you never pay cover charge for using our board game library or playing your own games.
Members get 10% off food and drink purchases at the cafe, and require less spend for a loyalty card stamp.
Finally, members get special member prices to our ticketed events.
Can I have a job?
We are a small business and don’t hire often but we’d love to hear from you if you think you would be a good fit for our team. If you are interested, please e-mail your CV to team@d20cafe.co.uk
What is objectively the best game?
Dominion. It’s called Dominion, look it up.
Or maybe Dungeons and Dragons…
^ This is according to Andrew. He is wrong. It’s Articulate all the way!!