Frequently Asked Questions

Planning Your Visit
While You’re Here
Food and Drinks

Planning Your Visit

When are you open?

Tuesday 12:00 – 22:30
Wednesday 17:00 – 22:30
Thursday 17:00 – 22:30
Friday 12:00 – 22:30
Saturday 12:00 – 22:30
Sunday 12:00 – 22:30

Check beforehand for special closings and opening hours.

Do I need to book?

If you want to come in during the evening or at the weekend you will almost certainly need to book. Booking is really easy, so we always recommend it.

How do I book a table?

You can book a few different ways:

Book in person in the café

You can book over the phone on

01923 800 420

Or on our website here

What events do you have?

All sorts! We have at least one event in the café every day of the week and we publish our calendar of events monthly here.

How do I book a space at one of your events?

The same way you would book a table, just specify that you are coming to one of the events. Look out for our events on Facebook.

For our D&D 5e Campaigns events you now need to book via our website here

If I’m coming on an event day, do I have to attend the event?

Not at all, most of our events don’t take up the whole café, in that case you can simply book a table and turn up as normal.

Watch out for our big ticketed events like the Christmas Party or Tabletop day where the café is fully booked out for events.

Can I book the whole cafe?

Normally, you can book a table for up to 11 people and order a la carte from our menu.

For groups of 12 or more people wanting to eat at the same time you will be asked to order the party buffet in advance. This is a charge per head for either light party snacks or a dinner buffet, ask for details.

If you would like to book out a whole room of the café (front or back) or the whole café (subject to our discretion) to guarantee exclusivity then you can book a 4-hour slot, advance payment is required for a venue booking.

For any large booking please get in contact


How do I get there?

Find us at:

87 Queens Road
WD17 2QN

Good travel links via Overground, National Rail and busses.

For more information go to out ABOUT page here.

Is there parking?

Unfortunately, we don’t have our own dedicated parking. There is limited street parking and nearby multi-storey car parks, more info here.

What is your accessibility?

The whole venue is on the ground floor and we have a permanent ramp for wheelchairs and buggies.
Please ring the bell outside if you require assistance and someone will come and help you.

Accompanying Personal Assistants do not pay cover charge, please let us know if that applies.

Are you dog friendly?

Yes! Only well-behaved pooches please.

Are there age limits?

Those under 12 must always be accompanied by an adult.

Those under 14 must be accompanied by an adult at our events.

We serve alcohol on premises and operate a Look 25 policy.

Those under 4 are not charged and there are baby changing facilities and highchairs available upon request.

While You’re Here

How does a board game cafe work?

Board game cafés are just like regular cafés, but with board games!

Grab a group of friends, make a booking ahead of time and head over. Take a seat at one of our custom board game tables and choose a game from our selection of over 850 games.

Once you start playing a game there is a £1.50 charge that is applied per person, per hour. Learn more here

Are there always people to play games with?

Most people come as part of a group and play games as a private group and so on a normal basis you can’t assume there will be a game to join.

HOWEVER, on Tuesday and Thursday evenings we run Open Gaming and d20 Plays. Opening gaming is a time for anyone to turn up and play games with anyone else that turns up and there is an emphasis on inclusivity. d20 plays is an evening for limited players to learn a new game under the tuition of one of our staff members.

If you are looking for a gaming group to play with you can use our Facebook meetup group, also keep an eye out for events where there is open gaming like our New Year’s and Birthday party.

Are there any rules? What are they?

Normal café etiquette applies, as in no food fights, no actual fights and respecting those around you but being a board game café, we have some special rules that apply to our library of games.

They are as follows:

  1. Put board games back where they belong. Refer to the labelled code.
  2. Make sure all pieces go back in to the box neatly – including baggies and rubber bands.
  3. No more than two board games per group at a time.
  4. Clean hands please! Napkins and lemon fresh wipes are at the end of the bar.
  5. Be considerate of other gamers around you.

If you aren’t following the rules you will first be reminded politely that there are rules, if you continue to break the rules you may be asked to put games back, anyone found continuously and deliberately, directly or indirectly causing damage to games in the board game library may be asked to leave.

Thank you!

Food and Drinks

What food do you have?

We try and cater for all diets, tastes and lifestyles. Our huge menu has many vegetarian and vegan options and we provide gluten free, wheat free and dairy free alternatives at no extra cost.

We also pride ourselves on our range of hot, soft, blended, alcoholic and house-prepared drinks, watch out for seasonal drink specials!

We also have weekly food and dessert specials, cooked in-house, check the specials board in the café or our social media for details.

Check out our full menu here.

Can I bring my own food?

We serve a full menu of food and drinks with a wide range of starters, mains and desserts and sell snacks in-house. You will not be allowed to eat and drink any of your own food inside the café.

If arranged in advance you may be allowed to bring food to cater to very specific dietary requirements, subject to our discretion. Please contact us via email to arrange.

What about any dietary requirements?

We try and cater to a wide variety of dietary requirements. Our menu includes several Vegetarian, Vegan and Gluten Free options and our food is made to order so please do specify if you would like something made a specific way.

Please let your server know about any allergies or special requirements when ordering and we will try and cater for you. Although every care is taken, we cannot guarantee the total absence of allergens in our dishes.

Please be aware that all our dishes are prepared in the same area so there is some small risk of cross-contamination of allergens.

Even birthday cake?

You are welcome to bring a birthday cake to celebrate a birthday in the café. Please do not bring other party food as you will be told you cannot eat it.

We also sell bespoke birthday cakes at £30 given a week’s notice. We can also cater for allergies and dietary requirements. Please let us know when you book.


What games do you have?

We have a huge variety of games! Now over 900 to choose from in the categories; Party, Trivia, Light Strategy, Adult, Card and Dice, Kids and Family, Strategy, 2-Player, Adventure and Heavy Strategy.

Find a full list here

Can I play my own games?

Of course! We even actively encourage it, come and play CCG’s like Magic: The Gathering, Tabletop RPGs like Dungeons and Dragons or bring in a board game and you’ll only pay £1 an hour per person.

Do you know how to play all the games?!

No. If you played one game every day for 2 years then you still wouldn’t have played all our games and we would have got in another couple of hundred games for you to play!

Some of our staff can teach hundreds of games off the top of their heads and help you with the rules of many more.

We have over 900 games and get new games all the time.

I have a question about a specific game, can you help?

It depends on the game. Please do get in touch.


Do you sell games?

Yes! We have a shop of over 200 games that includes big and small box games, booster packs for card games, board game expansions, books, cards, dice and much more.

Which games do you sell?

Our shop is changing all the time and we are always getting the newest games in when we can. If you are looking for a specific game let us know and we might be able to order it in for you, subject to availability.

Do you sell games online?

Yes! We have started to sell games online, check out our online store here.

Do you do gift vouchers?

Yes! We sell gift vouchers in store or other payment can be arranged by e-mail.

Gift vouchers can be picked up in store or sent out by post.


Can I become a member?

Yes! For £150 a year you can become a member of d20.

What do members get?

Memberships last for a whole year and mean that you don’t pay any cover charge for playing games at the café.

Members also get 5% off board game purchases from our board game shop.

Finally, members get special member prices to our ticketed events.

(Membership prices don’t apply to merchandise or CCG booster packs)

Can I have a job?

We are a small business and don’t hire often but we’d love to hear from you if you think you would be a good fit. If you are interested, please e-mail your CV to

How can I find out more?

Feel free to ask us more using any of our contact links here or come in and ask more questions.

If you want to get updates on what’s happening in the café check out our calendar here and follow us on Facebook, Twitter and Instagram.

To receive our monthly newsletter, sign-up here.

What is objectively the best game?

Dominion. It’s called Dominion, look it up.

Or maybe Dungeons and Dragons…

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